Megan Castillo

The First Voice You'll Hear

When you call Foundations, you'll reach Megan. She handles the part of care that has nothing to do with a treatment table and everything to do with whether the experience feels simple: booking your first visit, walking you through what to expect, and answering the questions most people are nervous to ask — what does this cost, will my insurance help, and is this even the right place for what I'm dealing with.

She's candid that she isn't a physical therapist, and she treats that as a feature: she'll answer every operational and financial question clearly, then connect you directly with a therapist for the clinical ones, including a free 15-minute phone consultation when you want to talk it through before booking.

What Megan Handles

• Scheduling, intake, and matching you with the therapist whose availability fits yours
• Explaining out-of-network benefits and Medicare in plain language — what's covered, what to expect, and how reimbursement works
• Coordinating the billing so your claims are submitted for you, not left on your plate
• The behind-the-scenes systems and data that let your therapist stay focused entirely on you

Her Background

Megan came to Foundations from years in operations and onboarding in the travel-nurse industry — a healthcare-adjacent world where getting people set up smoothly, and making complex logistics feel effortless, is the whole job. She brought that same instinct here: build the structure quietly in the background so patients and therapists never have to think about it.

What Patients Notice

"Megan was friendly and organized, making it easy to get through the initial paperwork."
— Verified Google review

If there's one thing Megan wants patients to know, it's that the logistics are handled. A first pelvic floor PT visit can feel like a lot; her job is to make sure the paperwork, the payment, and the scheduling are the parts you never have to worry about.